The word “verification” is undergoing scrutiny regarding how it is used in relation to security alarms. Recently, we had the opportunity to share SIAC’s views on the term, Enhanced Call Verification (ECV – which is also two-call verification) and in general some of the confusion the term causes for law enforcement and others. That story appeared in Security Sales and Integration (SSI) magazine in their October 2015 issue (http://www.siacinc.org/userfiles/file/2015-Sep-SSI-Verification.pdf).
We believe it is important for our industry, law enforcement and others involved in alarm management issues to understand what “verification” means and whether it is the best word to use when it comes to determining the type of response to an alarm. ECV is when two calls are placed to an alarm user to determine whether activation of the system was inadvertent or a break-in/intrusion has occurred. Two calls are placed by the monitoring center to the business or homeowner, typically to the home phone or a smart phone to reach the alarm owner to verify the situation. If no one is reached at the first number, the second is called. If there is no response to either, law enforcement is notified about the alarm signal.
Because the term is used in other situations in the security industry, we are asking the question whether “verification” is the proper word to use. Should it be “confirmation?” Should we talking about “valid” vs. “invalid” alarm activations (based on whether those two calls can confirm the alarm was a valid signal that an intrusion occurred)?
We don’t want to create confusion. We want to make sure people know where we’re coming from when we use certain terms, and employ them in a way that creates greater understanding. The article in SSI gives a more in-depth view regarding some of the issues involved. In today’s blog, we want to raise some questions, and ask for your input. Is there wide understanding in the security industry regarding what ECV means? Is there other terminology that makes more sense?
We’d like to hear your views, so please respond to this blog, and take a look at the longer article in SSI. SIAC wants to make sure our voice is clear. That helps us represent your issues better and achieve the types of solutions that benefit all involved parties.