Following Up on Unwanted Alarms Should be Routine


A recent story in SecurityInfoWatch details a burglary in a Washington gun store (http://bit.ly/1SSUYhr). According to the news report, employees ignored the alarm because it had previously been tripped by rodents. When a real alarm occurred, they chose not to pay attention. A huge number of guns were stolen from the store as a result.
gun store

That type of complacency is dangerous, and it’s an important reminder as to why you should follow-up with every customer who has an unwanted alarm trip. The best alarm companies make this a daily practice. Systems should be regularly checked and serviced by the alarm company, and a report given to the business on how they can operate their security system most effectively. This service is good for the retailer and also serves an important function for the security company.

By visiting with the customer, you get a better feel for problems they may be encountering with their security system. Not only can you then fix any problems, but you can take time to explain to the customer why the issue arose. Additionally, during these types of customer visits, you have the opportunity to explain new equipment or services you offer customers, and perhaps upgrade their system.

If a customer refuses to let you service a system, always document the date and time the call was placed, and if possible get the name of the person who refused to let you schedule service. If there is a subsequent break-in and loss, you’ve significantly reduced your liability.

These services calls ensure a more smoothly functioning security system, which also means unnecessary alarm activations are reduced. That’s a great side benefit to your visit. The customer is happier, the police are happier and that reflects well on your business.

If you know of a situation where unwanted alarm activations are occurring with too much frequency, check it out immediately. Set up a customer visit. It benefits everyone.

About justwrite15

Dave's column has run in multiple small town newspapers across the U.S., in Nebraska, Illinois, Pennsylvania and Texas,where Dave has been able to entice personal friends and editors to run his social commentary. His column has also been picked up by www.coastalmonroe.com. It has appeared in newspapers since 1998, and began in response to one of the school shootings so depressingly familiar in America. His commentary has morphed into a weekly offering of humor, insights and advice on how to find sanity in an insane world.
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