At ESX in Baltimore recently, SIAC and Security Sales and Integration magazine announced Habitec Security as the 2014 winner of the Police Dispatch Quality (PDQ) Award: http://www.siacinc.org/Read.aspx?cID=128. We salute their longstanding commitment to the best alarm management practices.
The award annually recognizes the company with the best alarm management program, working with local enforcement to reduce unnecessary dispatches to alarm activations. Habitec, which operates in the Northwest Ohio area, has a personalized approach to dispatch reduction, one that reflects a close relationship with customers and law enforcement. This type of hands-on approach to dispatch reduction is an important key to successful alarm management practices.
Our judges also felt that Habitec’s training program for new supervisors was exemplary, and their implementation of Enhanced Call Verification (ECV) in 2011 was critical to their success in keeping their alarm rate down. The company also notifies customers in writing and by telephone if they have more than two unwanted alarm activations during a specified period. These are the types of qualities our judges expect and Habitec delivered.
We would like to also thank Honeywell and the Installation Quality (IQ) program for their support of the PDQ effort as well. Key industry partners make these types of awards possible. After 10 years, the PDQ award is a much sought after prize by companies in the alarm industry, as it demonstrates a commitment to best practices, and a badge of success they can share with current and future customers.
To all of those who applied for the award, SIAC appreciates the effort you put into your programs and your submission. There were several excellent entries. Our judges’ job is never easy. Just by applying, each company signifies their interest in the award and its importance to company operations. We appreciate that commitment and look forward to future submissions.