The reality is, though we don’t like to admit it up front, that alarm systems are hackable. Thieves find ways to thwart the system. This happens very infrequently, and usually by an employee or “insider,” but it can occur, and we should acknowledge this in the electronic security industry, particularly in terms of the expertise we offer consumers and why they should bring their business to us rather than install a system themselves.
The experience, training and expertise offered by technicians in the electronic security industry provide huge benefits to the end-use customer. The individual consumer cannot match the knowledge or skill set of the technician. This greatly diminishes the opportunities thieves have to compromise systems, is a selling point for our industry and an important variable when it comes to improving alarm management.
SIAC supports high quality installations as a huge component in our best alarm management practices. We believe industry technicians are the most qualified to do these installations.
The next time you send your people into the field to sell, install or service an alarm system, remember the advantage you have. Talk to your people about the importance of their skills and experience and have them explain to your customers how that benefits them in terms of their alarm systems operating effectively, and reducing the frequency of criminals trying to attack the system and render it inoperable.
There never was a perfect security system, nor will there ever be. Our industry developed and evolved to reduce threats. A properly installed and maintained security system does just that. The best way for that to benefit an end-user is for the system to be installed by a security industry professional
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