SIAC honored Monitronics last week with the Police Dispatch Quality (PDQ) award at ESX in Nashville, TN. Security Sales and Integration magazine (SSI) and Honeywell also support and participate in publicizing and funding the award. The False Alarm Reduction Association (FARA) and Installation Quality (IQ) program also endorse the program.
Monitronics has been an industry leader in developing and endorsing better alarm management practices. We saw a huge commitment to their training and educational programs for their customers. That strongly advanced their submission in our eyes.
Because the award also includes a big component that recognizes partnerships with law enforcement, Monitronics efforts in the Charlotte-Mecklenburg, NC, area stood out to us. They implement proven dispatch reduction techniques, and serve as a good example to other companies in the electronic security industry.
We began this award with most of the parties noted above back in 2005. It’s a testament to their commitment that we have kept it going, and further testament to the security industry that companies continue to apply for the award, taking the time to put together thorough submissions.
We want to publicly congratulate Monitronics again. Their dispatch rate for the Charlotte-Mecklenburg region in 2013 was 0.184. That means less than one in five systems in that area had a dispatchable alarm. When you look back over the years, this figure continues to improve because companies like Monitronics are taking the extra effort to make it happen. That’s good for their business and our entire industry.