Why Giving up Your Customer List Makes Sense


Giving your customer list to law enforcement makes sense. Alarm dealers may not immediately agree with this statement, but let us explain the reasons to do this, and why they affect your business in a positive way.
• Most ordinances state that alarm customer lists are confidential as a condition. This protects lists from FOI (Freedom of Information) requests. And yes, as an industry we should ensure that’s in place because it’s only fair.
• No lists have been compromised from any city across the country. For all the times we in the industry have worried about losing sensitive information, this has not happened.
• Out-sourcing is another issue, but in the end, contracts have confidentiality built in.
• Police Departments will eventually get the lists anyway. Do we want to be good citizens and PARTNER WITH LAW ENFORCEMENT as we talk about – or make them get it the hard way, one at a time? SIAC believes the cooperative approach bears more fruit.
• Besides being nice, alarm dealers are actually helping customers in those cities where they provide the lists. Why? Because the list helps the PD do their job, ensure compliance and get systems registered. All that means a better run alarm management program, improved enforcement and increased public safety. That’s good for the alarm dealer because customers have fewer false dispatches, saving them expensive fines and the risk of losing police response.
SIAC promotes cooperative problem-solving. This is a great example of how we can be supportive and help local jurisdictions — particularly the police department — conserve resources. We’ve found that even the largest national companies give lists.
Cooperating with law enforcement is not a novel idea. Supplying customer lists should be an extension of our continued cooperation to ensure well-executed alarm management programs.

Providing customer lists is an excellent step towards increasing collaboration. Respond to this blog with what other benefits you see the alarm industry gaining through further cooperation. We look forward to hearing from you.

About justwrite15

Dave's column has run in multiple small town newspapers across the U.S., in Nebraska, Illinois, Pennsylvania and Texas,where Dave has been able to entice personal friends and editors to run his social commentary. His column has also been picked up by www.coastalmonroe.com. It has appeared in newspapers since 1998, and began in response to one of the school shootings so depressingly familiar in America. His commentary has morphed into a weekly offering of humor, insights and advice on how to find sanity in an insane world.
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