As cable companies enter the electronic security market, we encourage them to commit to high standards of training, installation, monitoring and service. No industry stays static year after year, and as ours continues to add and subtract companies, while others merge, it’s important that new entities embrace the types of alarm management standards that make us all look good.
The security trade magazines are rife with stories about cable companies growing their services. Comcast, AT&T, Cox, Verizon, Time-Warner and ComSouth, along with others, have either entered the electronic security market, or are planning to do so. This represents an opportunity if they start their alarm management programs the right way.
Buy-in by cable companies to high quality alarm management practices like 2-call verification and the ANSI SIA CP-01 standard will minimize law enforcement dispatches. Dealers should embrace these new players by readily accepting them into industry associations. History has show too often that dealers resist or fight entry of bona fide competitors into associations, an action which is anti-competitive, illegal and irrational. We need to all work together on common issues to improve our businesses and for the betterment of our industry. That includes professional growth and the image of our industry.
We encourage the newcomers to join ESA and CSAA. We also encourage them to work with SIAC to learn about the work we do, and to step up as a strong participants and contributors to improving alarm management standards.
There is plenty of opportunity for everyone. Let’s work together.