Is Two-Way Voice Communication Our Next Big Thing?


Is two-way voice communication the next big thing when it comes to reducing unnecessary? It’s certainly something we here at SIAC believe has strong promise to continue our decade-long advances in alarm management. We support technology that reduces unwanted alarm dispatches, plain and simple.

Two-way interactive voice verification is the ability for central station operators to directly communicate with customers during an event. The majority of today’s new alarm panels are two-way voice compatible. Combined with growing cellular capability, this allows customers on-the-go connectivity with the central station, an important feature for communicating about an event. Homeowners or businesses can verify an emergency with the monitoring center operator regardless of their location.

Two-way voice is an excellent choice in technology. It establishes mobile communications with the premises and directly with the user so on-site circumstances can be evaluated quickly and appropriately. Through this type of interactivity, the need for a dispatch, service or training can be determined.

Establishing communication with the user is critical when trying to determine disposition of the event. That’s why we also advocate 2-call verification to determine the need for law enforcement response.

Add video, and wow! We encourage and support these innovative and sorely needed new approaches.

About SIAC INC

Executive Director of SIAC
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